This Privacy Policy describes how bigbrainconcept.com (“Website”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our Website or book our services
Collection of Personal Information
You can browse our Website without revealing your identity. However, when you book a trip, submit an inquiry, or contact us, we may collect certain personal information.
The information we may collect includes:
Full name
Email address
Phone number
WhatsApp number (if provided)
Country of residence
Booking details (trip type, number of guests, preferred dates, special requests)
Payment-related information (processed securely via third-party providers)
We collect this information when you:
Fill out a contact form
Make a booking request
Communicate with us via email, phone, or WhatsApp
You may choose not to provide certain information, but this may prevent us from confirming or managing your booking.
How We Use Your Information
We use the information we collect to:
Process and confirm trip bookings
Communicate booking details and updates
Respond to inquiries and customer support requests
Provide trip-related instructions and safety information
Improve our Website and services
Comply with legal and regulatory requirements
We process your information based on:
Your consent
The necessity to perform a booking contract
Legal obligations
Our legitimate business interests
Payments
If payments are processed online, payment information is handled securely by trusted third-party payment providers. We do not store full credit/debit card details on our servers.
Privacy of Children
Our services are not directed to individuals under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us and we will delete such information.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information with:
Trip operators, boat captains, or service partners (only as necessary to deliver the booked service)
Payment processors
Legal authorities when required by law
All service providers are required to maintain the confidentiality of your information.
Retention of Information
We retain your personal information only for as long as necessary to:
Fulfill bookings
Comply with legal obligations
Resolve disputes
Enforce our agreements
After this period, your information will be securely deleted or anonymized.
Cookies and Tracking Technologies
Our Website may use cookies to:
Improve user experience
Analyze Website traffic
Remember user preferences
You can disable cookies through your browser settings. However, some Website features may not function properly if cookies are disabled.
Social Media Features
Our Website may include links or integrations with social media platforms. These platforms may collect information such as your IP address or browsing activity.
Your interactions with social media platforms are governed by their respective privacy policies.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to certain processing activities
To exercise any of these rights, please contact us using the details below.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date below.
Your continued use of the Website after changes are posted constitutes your acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Website: https://bigbrainconcept.com
Email: info@bigbrainconcept.com
Contact Page: https://bigbrainconcept.com/contact
Last Updated: February 12, 2026